Membership fees, once paid and processed, are not refundable other than in exceptional circumstances. Applications for refund must be made in writing to the Secretary, setting out the exceptional circumstances claimed. The CEO on a case-by-case basis will consider all applications and the CEO’s decision on each case will be final. Refund of membership fees will incur an administrative fee of $20.00 (Inc. GST), which will be deducted before membership fees are refunded.

Where an error has been made by the ASO or a banking facility, which results in an overpayment being made, the ASO may, in consultation with the member, arrange a refund for the total amount to the bank account nominated by the member.